baji 399's Privacy Policy

baji 399 is an online gaming and sports betting platform. When you use our services — create an account, make a deposit, play games, or contact our support team — certain information comes to us. This policy clearly explains how that information is handled.

This document supplements our Terms and Conditions. By continuing to use our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

Information you provide during account registration, deposits, or support requests:

• Full name, date of birth, and gender
• Mobile number and email address
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
• Copy of your national ID or other government-issued document for identity verification
• Messages and complaint details you share in the support chat

Certain information is automatically recorded when you use our platform:

• IP address and device type (mobile, tablet, desktop)
• Browser type, operating system, and language settings
• Login time, session duration, and navigation patterns
• Bet history, game activity, and transaction records
• Data collected through cookies and similar tracking technologies

In some cases, we may receive limited information about you from payment providers (such as bKash, Nagad), identity verification services, or third-party fraud prevention providers. This information is also covered under the same privacy policy.

This information is used to create and verify your account, ensure login security, process deposits and withdrawals, and maintain your gaming history. All baji 399 transactions are completed via bKash, Nagad, Rocket, Upay, and bank transfer, and it is our responsibility to keep accurate records of each transaction.

We review your information to detect and prevent unauthorized access, account hacking, money laundering, and fraudulent activity. If suspicious activity is identified, we will temporarily suspend the account and contact you directly.

Our 24/7 live chat and email support team may access your information to answer questions about your account or transactions. However, they will never ask for your full password or payment PIN.

By analyzing betting and gaming behavior, we can identify users who may be at risk. This initiative is part of our responsible gaming policy, under which we offer spend-limit settings and self-exclusion options.

Analyzing aggregate data — such as which games or betting markets are most used and where errors appear on the platform — helps us improve the quality of our service. No specific individual is identified in this process.

baji 399 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

These cookies are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from functioning properly.

These cookies are used to remember your language preference, display settings, and the last game category you used.

These cookies help measure traffic on the platform and analyze user behavior. Data obtained from them is used in aggregate form.

Payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification services, game content providers, and server/cloud providers are our technology partners. They may only access the information needed for their designated tasks and are bound by terms equivalent to this privacy policy.

We may be required to disclose relevant information to comply with court orders, lawful requests from investigative authorities, or anti-money laundering legal obligations. We have no discretion in such disclosures.

If there is any change in the ownership or management of baji 399 (such as a merger or acquisition), your information may be transferred to the new owner. However, the protections of this privacy policy will continue to apply.

We keep your information secure using industry-proven technical and administrative measures. Our key security practices are listed below:

• SSL Encryption: Every data transfer on the website and mobile app is encrypted using TLS/SSL technology.
• Password Hashing: Your password is never stored directly; it is transformed using a strong cryptographic hash function.
• Access Control: Only authorized staff may access your personal information, and each access is logged.
• Regular Security Audits: Our systems undergo regular vulnerability assessments to ensure security stays up to date.
• Data Backup: Your information is backed up regularly so that no data is lost in the event of a technical failure.

We do not retain your information longer than necessary. However, in certain cases, information must be kept for a defined period:

• Active Account: All information is retained for as long as the account remains active.
• Closed Account: Even after an account is closed, financial transaction records and identity verification documents are kept for a number of years, as determined by applicable legal obligations.
• Log Data: Technical logs and session data are kept for a comparatively shorter period and are then automatically deleted.
• Legal Disputes: If a dispute or investigation is ongoing, relevant information is retained until it is resolved.

You can view your profile information at any time by logging into your account. You may request more detailed information from the support team.

If there is an error in your name, mobile number, or any other information, you can correct it from your account settings or through the support team. Correcting certain identity-verified information may require additional verification.

When you request account closure, we delete or anonymize your personal information — except where specific information must be retained for a defined period due to legal obligations.

If you do not wish to receive promotional emails or messages, you can stop this service by using the "Unsubscribe" link at the bottom of any message or by informing the support team. Essential account-related messages (such as transaction confirmations) cannot be turned off.

If you have any complaint about the handling of your information, please let us know through our support team. We will try to resolve it within a reasonable time.

The baji 399 platform may have connections with certain third-party game studios and services — such as game content from Evolution, Pragmatic Play Live, or Spribe. These third parties have their own privacy policies, and baji 399 is not responsible for their activities.

To keep your information secure, we work only with trusted partners and ensure appropriate agreements are in place before sharing data with them. To learn more about our platform, read the About Us page.

baji 399 reserves the right to amend this privacy policy as needed. If significant changes are made to the policy, we will post a notice on the platform or inform you by email.

Continuing to use the platform after any changes will indicate that you have accepted the updated policy. You are therefore advised to review this page from time to time.

baji 399 is explicitly not for anyone under the age of 21 (for ages 21 and above). We do not knowingly collect any personal information from minors.

Date of birth is verified at the time of account registration. If an account is found to belong to a person under 21 years of age, it will be immediately closed and the associated information will be deleted.